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If your order arrives and it is not right, we’ll fix it, NO NONSENSE, we promise.
Doesn’t fit or just not happy with it? You can return any new, unused and unaltered item within 15 business days of receipt of your item. We will issue a full refund to your original payment method.
Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
Once your return is received and inspected by Ump Life (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
You are responsible for all shipping costs associated with getting your order back to our Florida address.
Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please contact us if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you narrow it down!
See below for instructions on where/how to get your return order back to us.
For customers in any location, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment.
All shipments must be made prepaid; packages shipped COD will be rejected.
Any Refused, Undelivered, or Abandoned package will be subject to a $10 Service Fee.
Need to make an exchange? After you process your return, simply place a new order for the exchange merchandise.
You are still responsible for return shipping on your original order back to us.
Any merchandise which has been worn is considered used and cannot be returned.
Apparel items must be packed in their original garment bag, if applicable, (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the shipping cardboard.
Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 20% of the merchandise cost based on the availability of those missing or damaged components.
International shipments should be marked as a “Merchandise Return” with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.
Any items shipped COD or having additional brokerage fees that are charged to Ump Life upon delivery will be rejected.
Any product defects noted upon receipt of items should be documented by e-mail with photograph to: firstname.lastname@example.org. Upon receipt of this information, Ump Life staff will work directly with the customer to process an exchange or refund, as appropriate.
If you change your mind, act quickly! We turn around and process orders extremely quickly.
Orders can be modified or cancelled only within the first 2 hours after an order was placed. After that, an order likely cannot be cancelled or modified (call us first and we will do what we can), as the order will have been processed by our warehouse and we are awaiting tracking information.
Please let us know ASAP if any goods arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged goods claims are handled through the shipping carrier (UPS, FedEx, USPS). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!
You can request a return authorization number (RA#) by e-mail: email@example.com
Step 1: Send an e-mail including your order number and contact information
Step 2: We will reply to include a return authorization number.
Step 3: Print the reply e-mail and include it with each shipment back to Ump Life. You have 15 days from the day the RA is issued to return your merchandise so please be sure to print and ship at your earliest convenience. Please do not tape anything to the original product packaging! We need to get all products (and their packaging!) back in new condition. Place all merchandise in a shipping box; you may use the original shipping container. Returns should be shipped to:
Please retain your return tracking information. Ump Life is not responsible for packages lost during return shipment. You will receive a confirmation email from Ump Life when your return is processed which will include the full details of refund credited.
If anything is unclear or if you have a special circumstance, give us a shout!
We can be reached by e-mail at: firstname.lastname@example.org